Everything your
best friend deserves

PetTag started as the free social app that brings pets and their people together — swipe, like, meet, socialize. The PetTag Shop is the next chapter: a fun, hand-picked store of quality gear for you and your companions.

Every item earns its place by being genuinely useful, well-made, and good value. Fast shipping, friendly humans, and a whole community of pet lovers behind it.

Swipe. Like. Meet. Shop. 🐾 Thanks for being part of the PetTag family.

📧 Email: info@pettag.net

📞 Phone: 1-669-377-5000

📍 Address: 5830 E 2nd St, Ste 7000 #3733, Casper, Wyoming 82609

For order help, include your order number in the subject line.

1. Acceptance of Terms

By using the PetTag Shop, you agree to these Terms of Service.

2. Products & Pricing

Descriptions, images, and prices may change without notice. We may modify or discontinue any product.

3. Orders & Payments

We accept major cards and PayPal. Orders are confirmed by email with tracking once shipped.

4. Shipping

Processing: 1–3 business days. Delivery times vary by location.

5. Returns & Refunds

See our Return Policy for full details.

6. Limitation of Liability

PetTag is not liable for indirect or consequential damages arising from use of our products or services.

Our 14-Day Return Policy

Not satisfied? Return eligible items within 14 days of delivery.

Conditions

• Items unused and in original condition with tags
• Original packaging included
• Defective on arrival? Contact us within 7 days

How to Return

1. Email info@pettag.net with your order number and reason
2. We send a return label within 2 business days
3. Refund processed within 5–7 business days after inspection

📦 Shipping

How long does shipping take?
Processing 1–3 days. Standard 5–10 business days; express 2–4.

Do you ship internationally?
Yes, worldwide. Customs fees may apply.

💰 Payments

What methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal.

🔄 Returns

What is your return policy?
14-day window for most items. See Return Policy.

👤 Support

How do I contact support?
Email info@pettag.net with your order number. We reply within 24 hours.

What we collect

Your name, email, shipping address and order details — only what's needed to process and deliver your orders.

How we use it

To fulfill orders, provide support, and send order updates. We never sell your personal information.

Your data

You can request access to or deletion of your data anytime by emailing info@pettag.net.

Security

Payments are processed by trusted providers (PayPal/cards). We never store full card numbers.

Essential cookies

We use minimal cookies to keep your cart and sign-in session working.

Analytics

We may use privacy-friendly analytics to understand what shoppers love, in aggregate only.

Your choice

You can clear cookies anytime in your browser settings. Essential cart/session features may then reset.